FAQs

  1. Are oils safe for newborns and children?
  • The recommendation is oils do not go on skin ages five and under, which is why we invented our products. 
  • The oils go on the Whiffahug and not the child. If you are concerned, add the oil, wait for it to dry, then give it to your child. Our items are made for smelling purposes only. It is scientifically proven that certain smells can calm, soothe, and relax the mind. This is what we are about. That being said, all Whiffahugs come to you scent free and individually sealed. It is your choice as to what oil and how much, or even if any, goes on them.
    1. Do you provide oils?
    • All Whiffahugs products come to you scent free and individually sealed. It is your choice as to what oil and how much, or even if any, goes on them.
      1. Are you associated with a particular oil brand?
      • No, we are not associated with a particular oil brand. 
        1. Can I put my Hug in the washer and dryer machine?
        • Ideally hand washing is best. They can be put in a washer and dryer machine as long as they are protected in a pillowcase or in a pants pocket. If they do fall apart in the process, please contact us immediately.
          1. My Hug fell apart, what do I do?
          • Please message us with photos of your Hug and approximate time of purchase and customer service will get back to you to discuss a replacement.
            1. What is your return policy and exchange?
            • All sales are final. We do not do return or exchanges, if you find an issue please contact our customer service.
              1. Do you do wholesale orders?
              • Currently we are unable to manage wholesale orders. We hope this will change in the future.
                1. My Hug is dripping oil, but I followed the instructions. What do I do?
                • Putting your hug in a bag of uncooked rice overnight will help absorb the excess oil. Next time oiling use less oil or use the pet oil method. Rub the oil on your hands and then rub your hands on the Hug.
                  1. How long does the scent last?
                  • Scents will last typically one to two days, if not longer. Whiffahugs are designed to save money on oils, after testing materials for a year looking for durability, we discovered that felt was our winner. The durability withstands any everyday use in a child’s life.
                    1. How big are Pocket Hugs?
                    • Pocket Hugs are about the size of an adults hand. The are typically 3-4 inches, making them the perfect size to fit in your child’s pocket.
                      1. Will Whiffy write letters?
                      • Yes, Whiffy will be glad to write letters by special request. To request, please contact our customer service.
                        1. Can I place a custom order?
                        • Custom order slots are released three times a year. Once in the Spring, once before the start of the school year, and once before holidays. Custom slots are ranged from 5-10 slots at a time. They are announced via our social media channels: Instagram or Facebook.
                          *One slot per customer
                          *One Slot = ONE project (This means ONE Pocket Hug or ONE Clip Hug or ONE of your preferred item.)
                          *To reserve a spot you must comment on the post and we will then get in touch with you to discuss the details of your request.
                          *Orders are produced on a first come first serve basis.
                          *Communication is key! If you disappear on us without reason after placing your order, we will close your order and give your slot away. 
                          *Photos will be sent to you during the process to keep you updated on your order. 
                          *Payment MUST be made within THREE DAYS upon completion of order. After three days the order becomes available for sale to the public. 
                          *Yes, we will make things we have made in the past. Suggested items are Pocket Hugs, Clip Hugs, Cuddle Hugs, Pillow Hugs.
                          *Yes, we will make things outside of our norm. We may not be able to make all things but we will work with you to make your idea work as much as possible.
                          *No, we will not make any trademarked or copywrited items.
                          *All custom orders come with a free gift. 
                          *DO NOT WAIT! Custom orders fill up very fast and once these are gone we will not be taking custom orders again for a while! If you are sixth in line for five available slots, we will contact you if a slot opens up or when the next custom slots are to be released.

                          1. How do I change oils?
                          • Oils can be changed by washing the product. Ideally hand washing is best. They can be put in a washer and dryer machine as long as they are protected in a pillowcase or in a pants pocket. If they do fall apart in the process, please contact us immediately. Or you can wait until the scent evaporates and then oil it with a different oil.
                            1. How often can I change oils?
                            • You can change oils as often as you would like. We are aware that changing oils is a big issue in the oil community and we are working to solve that issue.
                              1. Who are Whiffahugs made for?
                              • Anyone from ages 0-200 in need of a Hug.
                                1. Why do you use felt?
                                • After testing materials for a year looking for durability, we discovered that felt was our winner. The durability withstands any everyday use in a child’s life.
                                  1. Do the products come scented?
                                  • All Whiffahugs products come to you scent free and individually sealed. It is your choice as to what oil and how much, or even if any, goes on them.
                                    1. Is the signature scent available for purchase?
                                    • One thing that our customers are discovering is that each purchase comes with a flower glued to our package insert. That flower holds our Signature Scent to remind you that Whiffahugs products are intended to be used with essential oils. All products within the bag are however sealed off in separate bags away from our Signature Scent to ensure that they remain scent free. We know that oils are a very personal thing so we want to leave the oiling of your products up to you. 
                                    • Our signature scent is not available for purchase, it is a big Whiffy secret.
                                    1. Who is Whiffy?
                                    • Whiffy is our best, and cutest team member. Being a kid himself, it is easy for him to relate to the littles. He is such a valued member of the team, we have given him his own page. Click here to learn more.
                                      1. How do Whiffahugs differ from store bought diffusers?
                                      • All Whiffahugs products are uniquely created and handmade for your specific use and sent to you with tender, loving, care. 
                                        1. How are products shipped?
                                        • All products are individually sealed in order to be separated from out signature scent.
                                          1. Is international shipping available?
                                          • Yes
                                            1. My child had an allergic reaction to the oil, what will you do?
                                            • Unless your child reacted to our Signature Scent, we are not reliable for your child’s reaction. All products are individually sealed for your choice of oil. We recommend you contact your oil brand if your child has an allergic reaction.