DRAGON HUG SALE! 🎉 SUNDAY, SEPTEMBER 20th, 8PM CST

FAQs

  1. Are oils safe for newborns and children?
  • The recommendation is oils do not go on skin ages five and under, which is why we invented our products. The oils go on your Hug and not the child. If you are concerned, add the oil, wait for it to dry, then give it to your child. 
    1. Do you provide oils?
    • At this time, we no not. All Whiffahugs products come to you scent free and individually sealed. It is your choice as to what oil and how much, or even if any, goes on them.
      1. Are you associated with a particular oil brand?
      • No, we are not associated with a particular oil brand. 
        1. Can I put my Hug in the washer and dryer machine?
        • Ideally hand washing is best. However, Hugs can be put in a washer and dryer machine as long as they are protected in a pillowcase or in a pants pocket. If they do fall apart in the process, please contact us immediately.  WE RECOMMEND USING A SCENT FREE DETERGENT. 
          1. My Hug fell apart, what do I do?
          • Please message us with photos of your Hug and approximate time of purchase and customer service will get back to you to discuss a replacement.
            1. What is your return policy and exchange?
            • All sales are final. We do not do return or exchanges, if you find an issue please contact our customer service.
              1. Do you do wholesale orders?
              • Currently we are unable to manage wholesale orders. We hope this will change in the future.
                1. My Hug is dripping oil, but I followed the instructions. What do I do?
                • Putting your hug in a bag of uncooked rice overnight will help absorb the excess oil. Next time oiling use less oil or use the pet oil method. Rub the oil on your hands first and then rub your hands on the Hug.
                  1. How long does the scent last?
                  • Scents will last typically one to two days, if not longer. 
                    1. How big are Pocket Hugs?
                    • Pocket Hugs are about the size of an adults hand. The are typically 3-4 inches, making them the perfect size to fit in a pocket.
                      1. Will Whiffy write letters?
                      • Yes, Whiffy will be glad to write letters by special request. To request, please contact our customer service.
                        1. Can I place a custom order?
                        • Custom color requests can be made for existing Hugs. We no longer accept complete custom orders unless we release one as a prize or special occasion. 
                        1. How do I change oils?
                        • Oils can be changed by washing the product. Ideally hand washing is best. They can be put in a washer and dryer machine as long as they are protected in a pillowcase or in a pants pocket. If they do fall apart in the process, please contact us immediately. Or you can wait until the scent evaporates and then oil it with a different oil.
                          1. How often can I change oils?
                          • You can change oils as often as you would like. We are aware that changing oils is a big issue in the oil community and we are working to solve that issue.
                            1. Who are Whiffahugs made for?
                            • Anyone from ages 0-200 in need of a Hug.
                              1. Why do you use felt?
                              • After testing materials for a year looking for durability, we discovered that felt was our winner. The durability withstands any everyday use.
                                1. Do the products come scented?
                                • All Whiffahugs products come to you scent free and individually sealed. It is your choice as to what oil and how much, or even if any, goes on them.
                                  1. Is the signature scent available for purchase?
                                  • One thing that our customers are discovering is that each purchase comes with a flower glued to our package insert. That flower holds our Signature Scent to remind you that Whiffahugs products are intended to be used with essential oils. All products within the bag are however sealed off in separate bags away from our Signature Scent to ensure that they remain scent free. We know that oils are a very personal thing so we want to leave the oiling of your products up to you. 
                                  • Our signature scent is not available for purchase, the exact mix is Top Secret.
                                  1. Who is Whiffy?
                                  • Whiffy is our best, and cutest team member. Being a kid himself, it is easy for him to relate to the littles. He is such a valued member of the team, we have given him his own page. Click here to learn more.
                                    1. How do Whiffahugs differ from store bought diffusers?
                                    • All Whiffahugs products are uniquely created and handmade for your specific use and sent to you with tender, loving, care. 
                                      1. How are products shipped?
                                      • All products are individually sealed in order to be separated from out signature scent.
                                        1. Is international shipping available?
                                        • Yes
                                          1. My child had an allergic reaction to the oil, what will you do?
                                          • Unless your child reacted to our Signature Scent, we are not reliable for your child’s reaction. All products are individually sealed for your choice of oil. We recommend you contact your oil brand if your child has an allergic reaction.